Syllabus

Syllabus of the Just Culture course for UAS operators

Every module and lesson of the course, with the time each takes and the outcomes it teaches.

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Module 1: Where the requirements sit

1.1 Start here: what the course is for, the Implementation Pack and your baseline

25 minutes

After this lesson you can:

  • Take a baseline of reporting culture and know when and why it is repeated

1.2 Why people do not report in a small UAS organisation

30 minutes

After this lesson you can:

  • Design a reporting route that costs its users little

1.3 SORA 2.5, SAIL and the objectives that carry reporting and just culture

25 minutes

After this lesson you can:

  • Place safety management, reporting and just culture in SORA 2.5 and the EU rules
  • Identify the objectives (OSOs) that apply to your operation at its SAIL, and the robustness they require

1.4 Organisation, safety management and reporting in SORA 2.5

30 minutes

After this lesson you can:

  • Place safety management, reporting and just culture in SORA 2.5 and the EU rules
  • Identify the objectives (OSOs) that apply to your operation at its SAIL, and the robustness they require

1.5 Norway as a case of national implementation

30 minutes

After this lesson you can:

  • Place safety management, reporting and just culture in SORA 2.5 and the EU rules
  • Route an occurrence into the internal reporting system at once, and check the external duty against the applicable law, the operational authorisation and the authority’s guidance within the deadline

Module 2: What just culture means

2.1 The person in the system, Dekker’s view of error

30 minutes

After this lesson you can:

  • Explain why a no-blame culture is not a just culture

2.2 The three-part model, error, at-risk and reckless behaviour

35 minutes, free sample

After this lesson you can:

  • Classify an event as human error, at-risk behaviour or reckless behaviour, and justify it

2.3 Just culture is not a no-blame culture

25 minutes

After this lesson you can:

  • Explain why a no-blame culture is not a just culture

2.4 Trust is built after every report

30 minutes

After this lesson you can:

  • Explain who sees a report, and what the protection of the reporter covers and does not cover

2.5 Case: the drone that drifted at Lysaker

30 minutes

After this lesson you can:

  • Classify an event as human error, at-risk behaviour or reckless behaviour, and justify it
  • Decide who assesses and who decides after an event

2.6 Inside and outside: police, investigation board, authority, clients and media

30 minutes

After this lesson you can:

  • Explain what the police, the investigation board, the authority, clients and the media may do after an event, and what the organisation’s policy can and cannot promise

Module 3: The reporting system

3.1 The reporting loop in practice

30 minutes

After this lesson you can:

  • Design a reporting route that costs its users little
  • Close the reporting loop with actions that are followed up and feedback to the reporter

3.2 Operational procedures that are actually used (OSO

30 minutes

After this lesson you can:

  • Design a reporting route that costs its users little

3.3 Occurrence reporting and ECCAIRS 2

30 minutes

After this lesson you can:

  • Route an occurrence into the internal reporting system at once, and check the external duty against the applicable law, the operational authorisation and the authority’s guidance within the deadline

3.4 What is worth reporting, and how to check the external duty

30 minutes

After this lesson you can:

  • Route an occurrence into the internal reporting system at once, and check the external duty against the applicable law, the operational authorisation and the authority’s guidance within the deadline

3.5 Channels for speaking up, also when it is hard

25 minutes

After this lesson you can:

  • Explain who sees a report, and what the protection of the reporter covers and does not cover
  • Name the channels for speaking up, including those outside the organisation, and know when each fits

3.6 Confidentiality and personal data in the reporting system

30 minutes

After this lesson you can:

  • Explain who sees a report, and what the protection of the reporter covers and does not cover

Module 4: People and organisation

4.1 Human factors and the SORA objectives that name them

30 minutes

After this lesson you can:

  • Investigate an event for contributing factors in people, equipment, procedures, surroundings and organisation

4.2 The SHELL model for UAS

30 minutes

After this lesson you can:

  • Investigate an event for contributing factors in people, equipment, procedures, surroundings and organisation

4.3 Reason’s model, and the holes that were there before the event

30 minutes

After this lesson you can:

  • Investigate an event for contributing factors in people, equipment, procedures, surroundings and organisation

4.4 Leadership and psychological safety

35 minutes

After this lesson you can:

  • Lead the first hours and days after an event: the first conversation, care for those involved, and who assesses
  • Plan the change towards just culture together with the staff, and see the risks along the way

Module 5: Making it work in your company

5.1 The first 72 hours after an event

35 minutes

After this lesson you can:

  • Lead the first hours and days after an event: the first conversation, care for those involved, and who assesses

5.2 Fair decisions in real cases

35 minutes

After this lesson you can:

  • Classify an event as human error, at-risk behaviour or reckless behaviour, and justify it
  • Decide who assesses and who decides after an event

5.3 Investigating to learn, and closing the loop

35 minutes

After this lesson you can:

  • Investigate an event for contributing factors in people, equipment, procedures, surroundings and organisation
  • Close the reporting loop with actions that are followed up and feedback to the reporter

5.4 Leading the change and writing the policy

40 minutes

After this lesson you can:

  • Plan the change towards just culture together with the staff, and see the risks along the way

5.5 Measuring, sustaining and measuring again

30 minutes

After this lesson you can:

  • Take a baseline of reporting culture and know when and why it is repeated

5.6 The Implementation Pack, and the case from the start

45 minutes

After this lesson you can:

  • Place safety management, reporting and just culture in SORA 2.5 and the EU rules
  • Design a reporting route that costs its users little
  • Lead the first hours and days after an event: the first conversation, care for those involved, and who assesses
  • Plan the change towards just culture together with the staff, and see the risks along the way
  • Take a baseline of reporting culture and know when and why it is repeated

Module 6: Reference

6.1 Glossary

15 minutes

After this lesson you can:

  • Place safety management, reporting and just culture in SORA 2.5 and the EU rules

Related

NorthSky provides operational risk decision support and advisory guidance. Outputs do not constitute regulatory certification, aerodrome licensing, compliance verification, or formal authority determinations.